Warren,
Don't forget that newer versions (7.x range) require a password. Under
connection settings in the AR System Administration: Console of newer 7.x
versions. So make sure the 6.3 version can accept the password from a
newer version and make sure the 6.3 can send a password to a newer version.
There was a period where certain older versions just weren't compatible
with newer versions because of this.
Regards,
Chad Whilding
Engineer
CSC
3725 Pentagon Blvd., Beavercreek, OH 45431-1706
North American Public Sector | p: +1-937.320-6342 | f:+1-937-320-???? |
cwhild...@csc.com | www.csc.com
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| From: |
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|Warren Baltimore <warrenbaltim...@gmail.com>
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| To: |
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|arslist@ARSLIST.ORG
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| Date: |
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|06/30/2010 02:30 PM
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| Subject: |
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|DSO question
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**
Good day fellow listers!
I have a quick question for everyone. While I understand the purpose of
DSO, I have never actually used it.
If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any
reason that a DSO link could not be set up between the 2 systems (given the
fact that there are field differences in the 2 setups).
The desired affect is to allow tickets created on the 7.5 system to also
show up on the 6.3 (and vice-versa).
Warren
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
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