Hi Christie, Yes - but the real issue is they are trying to update INC's on our side with valid numbers. My problem is that if they continue to send us their INC numbers, their valid INC on our side is never going to get the proper work info update or proper attention.
Thanks, Jase On Wed, Jun 30, 2010 at 3:59 PM, Pargeter, Christie :CO IS <cparg...@lhs.org > wrote: > ** > If they always use the same from address couldn't you use that in your > filter to say don't process these? > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Jase Brandon > *Sent:* Wednesday, June 30, 2010 12:58 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Email messages with Incident Numbers being sent to Remedy from > another Remedy system > > ** Hello All, > > This is a weird one: I work for Company A, Company B also uses Remedy and > sends us an email with Company B's INC number in the Subj Line. > The Filter on AR System Email messages sees the INC number from Company B > and goes and updates the worklog for Company A's Remedy INC which is > incorrect. > My answer was - "Don't do that" and mgmt says that is an unacceptable > answer. :-) Remedy is working correctly, we are being sent bad data. Has > anyone else run across this situation in the past? > I am pulling my hair out on this one. > > Thanks, > > Jase > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
