I am sorry but a call centre and a home user wanting to buy a book are not
the same thing. Maybe things are moving in that direction but in my
experience call centre agents do work in a fairly controlled environment.
web/http or whatever you want to call it is like all these new technologies,
great, but there is some catching up to do in terms of specific areas of
functionality.
But you are right. Everyone is moving in that direction.
Yes, the product being called ARS amuses me too :)
----- Original Message -----
From: "LJ LongWing" <lj.longw...@gmail.com>
Newsgroups: public.remedy.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Thursday, June 24, 2010 10:21 PM
Subject: Re: AR User Tool Deprecated?
Angus...I'm a fan of the native client as well...but tell me this....would
you use Amazon or Ebay if you needed to load a client to get to it?
Maybe,
maybe not...but I doubt that you WOULDN'T use it if you had to use the web
browser, right? The default delivery method for this type of software
these
days is web...maintaining clients is a royal pain in the ARS
(sorry...couldn't resist the pun)...web applications are robust and those
apps that rely on client based interactions need to update their
interfaces
to allow for newer technologies.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Angus Comber
Sent: Thursday, June 24, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool Deprecated?
I believe this is true and think BMC are making a big mistake for the
following reasons:
1. The thick client has a client based API, using COM, which is used by
many
third party products, including our own, and this capability is really
useful for integration with other products. All this functionality will
be
lost.
2. It is administrators, not users, pushing for web front ends, simply for
deployment reasons. Users prefer responsive, rich functionality
applications. Anyone who has used Siebel will know what I mean.
I have no problem with a web alternative but if they go for thin client
only, then that is not good news from my perspective.
Angus
----- Original Message -----
From: "NNMN" <naveen...@gmail.com>
Newsgroups: public.remedy.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Thursday, June 24, 2010 8:40 AM
Subject: AR User Tool Deprecated?
Hi ARSers,
I have been hearing that AR User tool is getting deprected. I have few
questions on this.
- Is it really going to get deprecated? Is ARS8.0 going to have a thick
client?
- If it is just through mid-tier then will the DDE, OLE, macros etc be
removed from active link actions.
- Is mid-tier expected to come up with more capabilities so as to tackle
client dependencies?
Not sure who can answer this. But would also be cool to get your own
views
on this.
Cheers,
Naveen
-----
With Warm Regards,
Naveen
--
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Nabble.com.
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