Hello, I have an issue related to SLAs... We have SLA targets setup for Medium, High, and Critical priority incidents. Response and Resolution targets for each priority. We do not have SLA targets for Low priority incidents.
The issue is that when an incident is created with a priority of Medium the corresponding SLAs targets are attached. Now if the assignee changes the priority to Low, the response SLA targets 'detaches' but the resolution target stays attached. And thus managers and supervisors are getting notifications for Low priority tickets. And are now complaining.. I have done a search and can see this happening 2+ years ago. Users are just complaining now.. Is/has anyone else experienced this same issue? Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
