Verify that every component of the application Client OS, web client (browser), Web OS, Web application server (and possibly the MT engine itself) has any recommended fixes to DST installed. I think about a year ago, we had the latest fixes in accordance to new DST conventions, on some of these components..
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Alex Sent: Friday, July 09, 2010 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: Different times from User tool and Web ** We are facing the exact same issue -- the times are 1 hour off on midtier which is on EST. Let me know if you find a solution to the problem. On Wed, Jul 7, 2010 at 10:37 PM, Joe D'Souza <jdso...@shyle.net> wrote: ** Anne's suggestion extended my idea suggested in a mail 5 minutes ago a little more.. check for latest DST fixes on the web server both at the OS level, as well as web server application level.. MT 7.5 Patch 3 I think has the latest fixes as far as DST is concerned so you are good there.. Check on the OS level and web application server level.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of SriSamSri Appecherla Sent: Wednesday, July 07, 2010 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Different times from User tool and Web ** Hi Anne, I wanted all the users to be able to view the times only in GMT. So I had set the Time Zone in User Preferences and configured the Preference server. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Wed, Jul 7, 2010 at 10:28 PM, Ramey, Anne <anne.ra...@nc.gov> wrote: ** The dates display based on what the time zone/local time is on the user's machine. For the user tool, this is the individual's desktop, if it's the mid-tier, it's the server's date/time settings. I would check the time and time zone settings on the servers that run the mid-tier. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Wednesday, July 07, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Different times from User tool and Web ** Hi Listers, I have an issue with the Date/Time fields in Remedy. I have set the Time Zone as GMT +00:00 Europ/London in User Preferences for all the users. I have checked the times on ARS host, midtier host and DB server. The are all in GMT. When I login through the User tool, it displays the correct time as per the Time Zone I have set for the user. However, when I login through the web, it shows the time setting it off by 1hour. For eg; if the time in User tool is shown as 06:00 PM, in the web it shows as 05:00 PM. I feel the issue is somehow related to Day Light saving, but unable to conclude on it. ARS Version : 7.5, P3 MidTier : 7.5 Oracle DB 11g Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
