Hi Thad, There is no filter which is clearing the subject line, and permission isn't an issue to, it has got similar permission to that of the body which is getting set on AR system email messages form.
Br, Prashanth ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad Esser Sent: Thursday, July 15, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Email Notification Subject Line is Blank ** Prasanth, If permissions aren't the issue, maybe phasing is. As notify actions are phase 3 actions, could there be any other workflow resetting the subject before the notify actually happens? One other unlikely thing to check is the execution order of your filters. Filters with the same execution order could fire in any order. By migrating to a new server you change the modified date (which is the not-quite-so-random piece of how they fire), and that could change the order in which they fire such that the notify happens before the set fields. Good luck, Thad On Thu, Jul 15, 2010 at 5:00 AM, Terry Bootsma <tboot...@objectpath.com<mailto:tboot...@objectpath.com>> wrote: ** Change the permission of the field which you are copying to the subject in the ARSystem Email Messages form to "public" (ie. the source field) . You should find this will work... Had the same issue here a few days ago. Terry On Jul 15, 2010, <prashanth.bhaga...@accenture.com<mailto:prashanth.bhaga...@accenture.com>> wrote: ** Hi All, we got an issue related to email notification , subject line of the email generated in ar system email messages is blank. we have custom built applications, there is IPMT email messages a custom built email notification form where we store all the emails generated there first then a filter on this form has got notify action which reads subject, body and user related information from this form as current value and creates entries in AR system email messages form, all the field values are there for the email created in arsystem email messages form except for subject line. i can see subject inITPMT email message form where notify action reads the data. When i add $subject$ in a message action of the filter before the notify action message shows the email subject value, but after notify action subject line is blank in email messages form. I did few of the below mentioned tasks to check if these resolves the issue but no help 1. I recreated the field on custom built IPMT email messages form 2. resaved the filter with notify action- no use 3. Removed $subject$ from the notify action of the filter ie it was blank and remedy defaulted the value to "AR System Notification" 4. Included a core field in the subject ex. assigned to and the value of the assigned to was pushed into ar system email messages form which was strange. This issue we have observed during the testing of migrated application, ie we have migrated remedy 6.3 application into 7.5 server. This works fine in 6.3 system, we have used remedy migrator to migrate the application. Has any one faced this issue before? What could have gone wrong? How can i debug this since filter log will not indicate something that has gone wrong in notify action of the filter? Regards, Prashanth This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
