I don't know what might be happening but just wanted to pass on a observation of attachment behavior. The attachment is opened from the local machine until the records is saved. So before step 4 everything with the attachment is happening on the local machine. To verify add the attachment to the attachment pool, change the name of the file on the disk and then try to save. You will receive an error that the file cannot be found.
Something that might help pinpoint it being a issue with how the attachment is being compressed/uncompressed and rule out pre step 4 workflow... Save a record in a form with an attachment field, open the record in a modify mode, add a mail merged attachment and open the attachment, it should be fine. Then save the record (committing the attachment to the db), without refreshing the record try to open the attachment again. My thought is the attachment will now be corrupt. Have you tried saving the attachment to disk and seeing if the error still happens? Maybe it is more of an issue with the temp file that is written to the disk when opening directly from the attachment pool? Also what client are you using? Have you tried in the opposite client to see if the behavior is consistent? Jason On Thu, Jul 15, 2010 at 1:56 PM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** > Hello listers... > > We have an interesting issue - a while back a customization to Remedy was > performed. Essentially the following happens in IM 7.03: > > 1.) Agents clicks a button > 2.) System takes a template Word DOC and performs a mail merge with the > current ticket/person info > 3.) Document becomes attached to the Incident Work Log > > At this point everything is fine - the document can be opened and viewed as > expected...but then... > > 4.) Agent saves the Incident > > When the Incident is re-opened the attachment is corrupt. Research into > the corruption appears to show Microsoft "smart tags" are corrupted but we > can't figure out why. > > If a normal document (no mail merge) is saved with the Work Log and > re-opened it is fine - only the mail merge ones are affected. > > I'm not even 100% sure this is a Remedy problem because of the last fact. > > William Rentfrow > Principal Consultant, StrataCom Inc. > wrentf...@stratacominc.com > Corporate Website, www.stratacominc.com > Blog, www.williamrentfrow.com > 715-410-8156 C > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
