If you don't already have logging turned on, edit your ar.conf file to enable logging on the arsql.log. This way you can see exactly which statements are failing.
Debug-mode: 1 (page 333 of the Configuration Guide pdf) SQL-Log-File: Full_Path_to_log_File Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Monday, July 19, 2010 9:48 AM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 to 7.5.0 Upgrade Issue Hello, Last week, I began trying to upgrade our 7.0.1 test environment to 7.5.0 patch 4. After finally getting through the installer, I am getting the following error when trying to do the arsystem start command. 390600 : Error reading license cache table. (ARERR 468) LoadLicenseCache() 390600 : Error reading license cache table. (ARERR 468) LoadLicenseCache() 390600 : Error reading license cache table. (ARERR 468) LoadLicenseCache() 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) 390600 : Failure during SQL operation to the database (ARERR 552) ORA-00904: "SHVIEWNAME": invalid identifier 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. We are on HP-UX 11.31 and Oracle 11.2.0.1. I have tried running the installer twice, the second time after performing an uninstall. I have a ticket into BMC Support but the response has been a bit slow. They did mention that it seems some database objects weren't created, one being a LICENSE_CACHE table but I haven't got much further than that. Any suggestions on what I can try doing to resolve this? Thanks! Mike Mike Kendhammer Support Systems Enterprse Services Ingersoll Rand 3600 Pammel Creek Rd, La Crosse WI 54601 Office: +1 608.787.3078 Email: mkendham...@trane.com<mailto:mkendham...@trane.com> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
