On my experience the only accurate way is measure each environment. BMC 
whitepapers do not reflect all hardware configurations and thus will be 
useless. If your production management are not monitoring for capacity 
management then ask them to do so and that way you can plot concurrent users vs 
incidents vs response time etc

Regards Danny 

Sent from my iPhone

On 22 Jul 2010, at 13:27, Atul Vohra <a...@protechsoftwareinc.com> wrote:

> All,
> 
> One of my clients is on v6.3 and is adding more users (25%) and there would 
> be an increase in incidents also. What I needed to know was - is there a 
> white paper for 6.3 that I could use in terms of sizing. I would like to 
> assess the current architecture - DB / Remedy / Hardware etc and make sure 
> the existing infrastructure can handle it.
> 
> Any help would be appreciated.
> 
> (They are on windows environment with DB2).
> 
> Thanks
> Atul
> 
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