We have been in production with Kinetic Request since May 2008, and have been very happy with it. We replaced all of our old ARSPerl script web interfaces with it, and turned over the maintenance of customer interfaces to our central helpdesk, which develops/tests/deploys new service items whenever they are necessary (and without any workload for the Remedy team except configuration - maybe a new global categorization now and then). They even build their own Incident Templates and then incorporate them into the tasks executed by the service items. Kinetic Request can be used to meet the unique requirements of new customer groups/areas, including special notifications, without us having to customize the ITSM app on the back end. It will be even more ideal for a custom shop, since it does not rely on an ITSM environment to run.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramesh (Rameshbabu) Peketi Nityananda Sent: Thursday, July 22, 2010 6:27 AM To: arslist@ARSLIST.ORG Subject: Kinetic Request ** Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
