Is it just AREA LDAP that is having an issue? We have a very similar environment (ARS 7.5 and Win 2008 x64) and have not had any issue since we patched last night. Our users "Cross Reference Blank Password" through the server (not AREA because we do not have the RPC port set) and we update AD via ARDBC LDAP.
Does this happen with the User Tool? Sometime the MT password gets out of sync with ARS and it could look like a user authentication error (although I would expect to see your username in the plug-in log if MT had an issue authenticating). If it doesn't happen with the WUT I would check the MT admin password. Jason On Thu, Jul 22, 2010 at 12:34 PM, Ken LaPierre <klapie...@sc.rr.com> wrote: > ARGetEntry -- schema AR System Administration: Server Information entryId > 000000000000001 from Remedy User (protocol 14) at IP address 10.11.23.AA > ARGetServerInfo -- as user Remedy Application Service from Server Admin > Plug-in (protocol 14) at IP address 10.26.3.BBB > OK > OK > ARVerifyUser -- user ken.lapie...@usdoj.gov from Mid-tier (protocol 14) at > IP address 10.26.3.BBC > LOGIN FAILED ken.lapie...@usdoj.gov (password) > FAIL > ARSetEntry -- schema AR System Administration: Server Information entryId > 000000000000001 from Remedy User (protocol 14) at IP address 10.11.23.AA > ARSetServerInfo -- as user Remedy Application Service from Server Admin > Plug-in (protocol 14) at IP address 10.26.3.BBB > > IP Addressess Changed. > > > > ---- Danny Kellett <danny.kell...@strategicworkflow.com> wrote: > > What does the plugin log say? > > > > Sent from my iPhone > > > > On 22 Jul 2010, at 15:29, Ken LaPierre <klapie...@sc.rr.com> wrote: > > > > > Hi Listers and old friends, > > > > > > Recently the server operations team installed MS security patches on > our remedy application servers and LDAP no longer authenticates properly. We > opened ticket with BMC and Microsoft and are still troubleshooting the > issue. I found this link with a potential hotfix: > > > > > > http://support.microsoft.com/kb/980596 > > > > > > Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered > architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, > SQL server(Win 2008, SQL 2005). > > > > > > So far rolling back the app server prior to patch date gets us working > again so we are equating the issue to the patching but at this point unsure. > > > > > > Anyone seen this before and has a suggestion please let me know. > > > > > > Thanks, > > > Ken LaPierre > > > Senior BMC Remedy Consultant > > > www.bmc.com > > > North Myrtle Beach, SC > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > Ken LaPierre > Senior BMC Remedy Consultant > www.bmc.com > North Myrtle Beach, SC > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
