HI If you need to archive the incident tickets you can use Remedy DSO that is Distributed Server Option. with this you can have a server which is dedicated to only archving purpose and there are trnsfer modes through which you can archive the incidents from the HPD:Help Desk form to another form on another server. Please go through th PDF On DSO it will be helpful for you.
Thanks & Regards Shantanu Ballal Vyomlabs pvt.ltd Pune India _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
