In my opinion and this is purely personal, I would go with Kinetic Request. NewScale offers a nice web interface but the actual programming to do anything is tedious to say the least( at least it was a couple of years ago when I took their course). The catalog aspect of NewScale is also handled in KR and probably a bit better. Why not ask for a demo from both and see what you think? I find changes in KR much easier than in NewScale. If you ever need to change anything after the base install you will appreciate the ease of Kinetic Request. Get hold of John Sundberg at Kinetic Request I am sure he will be more than happy to convince you!!
thanks shafqat Shafqat Ayaz --- On Thu, 7/22/10, Rabi Tripathi <ars_l...@yahoo.com> wrote: From: Rabi Tripathi <ars_l...@yahoo.com> Subject: Kintetic Request vs BMC Remedy SRM vs newScale To: arslist@ARSLIST.ORG Date: Thursday, July 22, 2010, 2:18 PM If anybody has opinions about the first two, please respond. How do they compare in terms of features and ease of implementation/maintenance? Price? About newScale...it's advertised as a Service Catalog, not so much as a Service Request management solution, but I believe the client interface to request services is a part of it. I have heard positive opinions about it. Can anybody shed any light on how its different from the other two? I know newScale has been integrated with Remedy ITSM, but it appears newScale is also marketed as a complete, standalone solution for managing requests. Is it fair to say that it still isn't an Incident/Problem management solution as it's not geared towards troubles? Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
