Thanks for the suggestion LJ, I was hoping that there was a function/keyword that would make this simple. Looks like I have to write custom workflow for each of the Date/Time field that is being referenced in notifications for calculating the offset between GMT and the users' time zone.
-- Shyam ________________________________ From: LJ LongWing <lj.longw...@gmail.com> To: arslist@ARSLIST.ORG Sent: Mon, July 26, 2010 7:29:05 AM Subject: Re: Display date/time field values in notifications using user's time zone setting. ** Shyam, If you are willing to go through the hassle, you can do something similar to this. Determine a mechanism to ‘translate’ the server time to user time…you could either store timezones or ‘offset from server’, or however you decide to do it…then create a temp date/time field and copy the timestamp you want into that field and adjust it appropriately for your user ($Date/Time$ - ($offset * 3600)…then use that temp field in your notifications. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Friday, July 23, 2010 5:48 PM To: arslist@ARSLIST.ORG Subject: Display date/time field values in notifications using user's time zone setting. ** Listers, The OOB notifications display the date/time values in the server time zone by default. This behavior is not desirable and we are in the process of investigating options to display date/time field values in the email recipient user's time zone setting. The behavior is already available in Remedy User and on the browsers through the Mid Tier. I am hoping there is a way to accomplish the same behavior for notifications. The time zone information for the user can be stored in the users' profile in the CTM:People form and looked up on the fly before generating the notifications. I know there are application commands for calculating Business Time and such that will give times in the past/future. I don't believe these actually will do what we intend to accomplish. Are there ways to convert the values for the various date/time fields being displayed in the notifications on the fly? Has anyone done something similar before and is willing to share their experience? Thanks in advance, -- Shyam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
