It's been YEARS since I did the integration from Kinetic Request to Incident and understood every moving part, but as I recall, when creating an Incident through that form and you want to specify an Incident Template to use, I _think_ you must have values for BOTH TemplateID (the InstanceId, like AG001CC46CB798IGAfSAjCqlEgWi0Q), AND TemplateID2 (the HPD Template ID, like HTP000000000062) in order to create the Incident. You _must_ provide the Instance Id in TemplateID, and I recall that a filter on that form pulls in the Incident Template HPD Template ID value from the Incident Template table.
In our Kinetic Request integration, the Kinetic task pushes ONLY the InstanceId value to TemplateID in HPD:IncidentInterface_Create, but all completed "_Create" records have both values populated. You'll have to throw filter logging on to see the mechanics of it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andre Hughes Sent: Tuesday, July 27, 2010 4:10 PM To: arslist@ARSLIST.ORG Subject: HPD:IncidentInterface_Create field TemplateID2 (303022900) Hello, I am trying to find out what the purpose is for field TemplateID2 (303022900) on the form HPD:IncidentInterface_Create. Does anyone know what this field is for and what valid values would be used for this field? Thanks, Andre _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
