This is now Autoassignment and is under foundation data in the Application Admin form. There is not assignment to an individual except for selection by round robin, maximum tickets..etc. Download the ITSM configuration guide to review how Autoassignment works.
-----Original Message----- From: Keith Sinclair <addison1...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Aug 2, 2010 5:44 pm Subject: SHR:Assignment Equivalent in ITSM 7.6 ** I've been tasked to migrate some custom built ITSM code from 6.x to a 7.6 Environment which made calls back to the SHR:Assignment form. Given the changes from the old way of doing things to the new, such as SHR:People becoming CTM:People, I'm a bit lost with some of the new forms as I'm just finding my way around my first 7.6 system. Is there still the SHR:Assignment for in one way or another or has it been replaced by new workflow? _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
