Try adding ip address in tnsnames.ora instead of hostname. -- Jarl
2010/8/6 Steinar Halland <s...@steria.no>: > ** > Hi all, > > Config: > Windows 2008 x64 R2 > AR System 7.6.006 > Oracle 11g RAC > > Problem: > We have done all the oracle pre-requisites(Oracle client, precreate > tablespace etc, tnsnames.ora) and connection to the database through > SQL*Plus is been confirmed working. > During initial steps and confirmations we get no errors, but when the > installer has started and comes to the phase where it tries to start the > service it fails to start BMC Remedy AR System service and arerror.log > states the following(portmapper service starts normally): > > Fri Aug 06 17:41:50 2010 : Action Request System(R) Server Version 7.5.00 > Patch 006 201007180200 > (c) Copyright 1991-2009 BMC Software, Inc. > Fri Aug 06 17:41:50 2010 390600 : Failure while trying to connect to the > SQL database. > Please ensure the SQL database is running or contact the Database > Administrator for help (ARERR 550) > Fri Aug 06 17:41:50 2010 ORA-12154: TNS:could not resolve the connect > identifier specified > Fri Aug 06 17:41:50 2010 390600 : Cannot initialize contact with SQL > database (ARERR 551) > Fri Aug 06 17:41:50 2010 Stop server > Fri Aug 06 17:41:50 2010 390600 : AR System server terminated -- fatal > error encountered (ARNOTE 21) > > Any ideas on this? > > best regards > > Steinar > > > > > > ________________________________ > This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 > OSLO, http://www.steria.no. This email and any attachments may contain > confidential/intellectual property/copyright information and is only for the > use of the addressee(s). You are prohibited from copying, forwarding, > disclosing, saving or otherwise using it in any way if you are not the > addressee(s) or responsible for delivery. If you receive this email by > mistake, please advise the sender and cancel it immediately. Steria may > monitor the content of emails within its network to ensure compliance with > its policies and procedures. Any email is susceptible to alteration and its > integrity cannot be assured. Steria shall not be liable if the message is > altered, modified, falsified, or even edited. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
