Learn about provisioning Remedy using Cloud Computing, how to affect cultural change by effective People Change Management for success, and the challenges met by "Socializing" your ITSM deployment.
For registration and more info: www.wwrug10.com Topic Reaching for the Clouds: AR System Implementation, provisioning, management and maintenance in the Cloud Abstract Cloud Computing is the new Data Center. AR System can be efficiently implemented and maintained in a cloud environment. BMC also has several offerings for provisioning and maintenance of AR System based applications in the Clouds Environment. This presentation will introduce the concept of Cloud Computing and offerings from BMC in the context of cloud. If more time is available/provided, then this presentation can be delivered as a Tutorial. Synopsis The presentation will cover 1. Introduction to cloud computing. 2. Introduction to Infrastructure as a service(IAAS), Platform as a service(PAAS), and Software as a Service(SAAS). 3. AR System based implementations in the cloud. 4. BMC offering for Provisioning and Maintenance of instances in cloud. 5. BMC offering for PAAS and SAAS. Use of these offerings for profitable growth. 6. CMDB/ITSM for Cloud Computing Resources. 7. Use of features like Map/Reduce and products like Hadoop * to execute in few minutes, the batch jobs which currently take few hours. * Apache Hadoop is a software framework that supports data-intensive distributed applications. It enables applications to work with thousands of nodes and petabytes of data Topic People Change Management - the Key to Project Success Abstract Implementing the ITIL Change Management process and application is just part of a successful project. The technology solution isn't the hard part, its the culture change and adoption of the solution by people (a.k.a. Users) that's the hard part. This presentation discusses this issue and offers recommendations for successful "people change management" p for any project. Synopsis The best technical solution, training and documentation can still result in the business perception of project failure if their staff resist or do not adopt the solution delivered. The primary reason for project failures is the lack of acceptance and adoption by end-users. What are the reasons for this and what can be done to resolve these issues before a project or solution is implemented? This presentation reviews the reasons and attributes for this issue and offers recommendations based on actual projects in resolving them before and during project or solution deployment. Topic Social Engineering a Successful ITSM Deployment Abstract Beyond the technical considerations, an ITSM deployment requires changes to the business processes people follow. Failure to properly address and manage these human factors is the greatest threat to the success of an ITSM project. This presentation will address the project foundation that managers must build before the technical work begins, as well as, the human factors to be considered during and after an ITSM deployment. Synopsis Project leadership is more than selecting a platform and tracking the progress of the technical tasks. Deploying a new or upgraded ITSM environment has a huge impact upon the day-to-day operations of an organization. All too often the human factors, such as the natural resistance to change; conflicting goals; and improper training, will prevent the success of a deployment. Using real-world examples, this presentation will discuss the management mistakes that prevent technicians from succeeding, and point the way towards total success. Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
