Yes you may be.. but what about visibility permissions? There are RKM specific visibility permissions you need to set. If the user performing the search is not a part of any of those visibility groups that the knowledge articles belong to, you will not see the articles.. I think even if the user is RKM admin..
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Frank Caruso Sent: Monday, August 23, 2010 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Indexing Issue ** Yes. We are using the RKM admin account. On Sat, Aug 21, 2010 at 10:53 AM, Joe D'Souza <jdso...@shyle.net> wrote: ** Is the user who is performing the search got visibility by way of RKM related permissions to the articles? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Frank Caruso Sent: Saturday, August 21, 2010 7:26 AM To: arslist@ARSLIST.ORG Subject: RKM Indexing Issue ** RKM 7p4 ARS 6.3 SearchServer 6.1 Having a production issue where after we run indexing on our RKM_RA_INTERNAL table no search results return. The indexing process takes about 20 minutes and in the end we can see abut 75,000 rows of data from the SearchServer administration page. However, when we do a search using RKM we get no results. Any thoughts? Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
