Greetings,
We are getting this error when we try to login from Mid-Tier -
"Malloc failed on server : GetMultipleReferenceListFromDB()\n"
AR Error log at this time has following entry -
Tue Aug 24 13:45:53 2010 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Aug 24 13:45:53 2010
Timestamp: Tue Aug 24 2010 13:45:53.3890
Thread Id: 5396
Version: 7.1.00 Patch 001 200711161033 Nov 16 2007 11:38:39
ServerName: corphd
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 25964
RPC Call: 82 (GMAL)
RPC Queue: 390600
Client: User kishah from Remedy Administrator (protocol 13) at IP
address 10.244.162.175
Form:
Logging On: Escalation Filter
Code: c0000005
Operation: read
Access Addr: 0x0
Stack Begin:
Addr: 004232D0
Addr: 175A5FF8
Stack End
Tue Aug 24 13:45:53 2010 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Aug 24 13:45:53 2010 0xc0000005
Tue Aug 24 13:45:53 2010 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Server config -
ARS 7.1 patch 001; Database - SQL -- Oracle (10.2.0.4.0 - 64bi)
Did following --
1. We did restart the services on the server and it was working fine for
sometime.
2. Checked the escalations running on the server. Nothing in the esc log
file.
3. Server memory usage is fairly low, and I dont see any events noted
regarding memory issues, in either hardware or system logs.
4. Most of the previous threads mentions about large diary fields,
attachments or escalations. how do i know if these are creating problem?
Let me know if you need more information. Any help would be greatly
appreciated.
Thanks,
Kinnary Shah
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