This was the first release with the ITSM Pre-configured Suite Stack Installer - which is only available with the IT Service Management Suite - and that influenced the release of the Suite as a whole. In the future, BMC is looking at ways to bring the two dates (component GA and Suite GA) closer together or even make them simultaneous.
I apologize for the short delay to some customers getting the Suite and the components therein. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** So there's no way for a Suite customer to get a look at ARS when it is released because of the packaging; nice (NOT). Oh well, it would have only been a distraction to the efforts for our delayed upgrade/migration to 7.5/7.6. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, August 27, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Correct. For IT Service Management Suite customers, all of the components of the Suite need reach GA before the Suite as a whole becomes Generally Available. BMC currently expects the final component of the Suite to reach that state no later than September 10th, 2010. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDF<http://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf> The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. 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