Hi Everyone, Thank you for your input. Below is the solution that worked best for my situation. I found it easier to mix text and fields with this approach.
PERFORM-ACTION-OPEN-URL mailto:$email-customer$?cc=supp...@navisite.com&subject=Trouble%20Ticket%20$Trouble Ticket #$%20for%20$Company$&body=%0A%0A%0A%0a-----Original%20Symptom-----%0a$Symptom Description$ Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arner, Todd Sent: Monday, August 30, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Open Outlook email from ARS We have used the PERFORM-ACTION-OPEN-URL to launch the users default email. See below. I am not sure if PERFORM-ACTION-OPEN-URL is available in 6.3. If it is this may get you what you want. Create an active link with a Run Process action and enter the below in the run process command line field. PERFORM-ACTION-OPEN-URL mailto:?subject=Link%20to%20$Form Field$&body=Here%20is%20your%20link%20to%20$Form Field$%20$URL_Col$<mailto:?subject=Link%20to%20$Form%20Field$&body=Here%20is%20your%20link%20to%20$Form%20Field$%20$URL_Col$> HTH, Todd Arner Great Lakes ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Monday, August 30, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Open Outlook email from ARS ** --> Hi All, Had an unusual request from a user that I thought I would post to the group. Is there a way for an active link to pop up an new Outlook email with information from the ticket populated. I suspect this would be similar to using MS Word as a spell checker. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com<mailto:mbritt...@navisite.com> (315) 453-2912 x5835 (Office) (315) 317.2897 (Cell) ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -------------------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ================================================================================ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
