ARS 7.5, ITSM 7.6, product catalog loaded, Incident Request form, Service field.
Through the Incident Management Rules I have made this Service field not required. However, we understand what it is for and we wish to use it. I have a problem figuring out how to define business service CIs that will populate this field. I've went through the Configuration document several times and it talks little about defining this field's data source. I've also created business service CIs and no matter how I enable them, map them to company, etc., they still do not show in the dropdown field. Could someone give me a tip on how to popular this field? Thanks much, Charlie _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
