Jaya, In my experience, this error is not related to Load balancing.that will simply cause you issues with invalid session. This problem is as you said, either their IP is changing, or they are closing their browser without logging out and re-opening a new browser and trying to re-connect.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal Sent: Wednesday, September 08, 2010 8:32 AM To: arslist@ARSLIST.ORG Subject: ARERR 9093 Importance: High ** Hi List We have 2 mid-tier servers (WINDOWS 2003, IIS, Servlet Exec) configured in a load balancer. Over the last few days we have started getting ARERR 9084 or ARERR 9093 while accessing Remedy application over the mid-tier. This is happening for some users only while others are able to work fine. We have checked with our network team and the sticky config for the load balancer is in place and the IP address of user machines are not changing. We have also tried comparing the header content being passed for affected users with the correct users and there is no significant difference observed. Releasing the license of the user's session is not helping in this case and the affected users are currently unable to access the web app. An extract of the error log is given below: ARERROR LOG ================= Wed Sep 8 14:42:40 2010 Client already connected - username:fm\rocks, client-type:Mid-tier, existing-IP:819b0da5e2f6feaf:1fe4169:12adc96f135:-7b77, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79ad - User has Override option Wed Sep 8 14:44:52 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:52 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390635 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option Wed Sep 8 14:44:53 2010 390620 : User is currently connected from another machine (ARERR 9093) Wed Sep 8 14:44:53 2010 Client already connected - username:fm\smedlej, client-type:Mid-tier, existing-IP:4058a39a0464db45:5bf624:12adc568e40:-7bac, new-IP:4058a39a0464db45:5bf624:12adc568e40:-79aa - User has Override option =================================== Platform ARS 6.3 Patch 24 Mid Tier - 6.3 Patch 24 DB - Sybase OS - Unix Any pointer in resolving this issue would be highly appreciated. Thanks in advance Jaya Munjal GIS India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 9582893243 F +91 124 479 0023 jaya.mun...@rbs.com <mailto:nisha.ram...@rbs.com> 7B Building, DLF Cyber City, DLF Phase III, Gurgaon - 122002, Haryana, India Please don't print this e-mail unless you really need to. **************************************************************************** ******* The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority. The Royal Bank of Scotland N.V. is authorised and regulated by the De Nederlandsche Bank and has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587. Registered Office: Gustav Mahlerlaan 10, Amsterdam, The Netherlands. The Royal Bank of Scotland N.V. and The Royal Bank of Scotland plc are authorised to act as agent for each other in certain jurisdictions. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc and The Royal Bank of Scotland N.V. including its affiliates ("RBS group") does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by the RBS group in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our website at www.rbs.com **************************************************************************** ******* _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
