John, We've wrestled with this in 7.0.3 and finally just purchased Abydos Designer which does this and the tasks are designed via a visio workflow.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Wednesday, September 08, 2010 9:02 AM To: arslist@ARSLIST.ORG Subject: Any suggestions on building workflow to automate tasks with Incident Mgmt 7.6 Hello, Does anyone have any advice for building workflow to allow for automated Tasks in Incident Mgmt v7.6? We have a request process that is really not meant for the Change Mgmt module for it is a Service Request, but it requires multiple parallel tasks that need to be auto-generated in sequence. Before I start active link and filter logging to try to figure out the OOB workflow I was just wondering if anyone out there can point me in the right direction for I know I am not the first person to do this. It would be much appreciated. -John. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
