Thank you for your responses. Something is wrong with my email system and I'm not able to receive messages from ARS list at the moment, but I did find a current archive and saw your suggestions. It turns out the key was that Mid-tier 7.5 does not support the 2.1 CMDB libraries. We had to provide it with the 7.5 Atrium libraries (even though it was the 2.1 CI Viewer & CMDB) and then it worked OK. We found this out through a KB article.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Ramey, Anne Sent: Thursday, September 09, 2010 11:16 AM To: 'arslist@ARSLIST.ORG' Subject: CI Viewer won't work after mid-tier upgrade I've upgraded my mid-tier to 7.5 to address a different issue, but now my CI Viewer isn't working: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3 I've triple checked that the assets are there and fine. ARS 7.1 p 11 CMDB 2.1 p4 Mid-tier 7.5 p4 ITSM 7.0.03 p 9 On Linux with remote Oracle 10g RAC The compatibility document seems to indicate this should work, and it seems to work for all the ITSM features. Has anyone else seen this? Is it an incompatibility? Do I have to go back to a 7.1 mid-tier? Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
