Here are some more of the Tutorials that are included in the conference as part of the package you get with your registration (remember when you had to pay extra for these?) J
For the complete list click here <http://www.wwrug.org/wwrug10/session_10tut.html> , to register click here <http://www.regonline.com/wwrug> Customizing the AR System Mid-Tier v7.X. How can one re-direct users to a new login screen through the Mid-Tier? How can I change the image of BMC Software to my own company logo? What can I manipulate within the Mid-Tier that will only effect the users coming through the browser and not the BMC Remedy User Client tool? This tutorial will provide a review of customizations that can be performed within the Mid-Tier that will affect how the users view and operate within the AR System. Disaster Recovery Planning and Configuration Best Practices. Um. I thought we had a backup? These are words you never want to hear. This intermediate session will provide an overview of the primary elements required to support disaster recovery and availability within the AR system. The discussion will cover architecture and cost considerations, tool choices and best practices. Examples of real world implementations of DR solutions will also be presented. How to Set Up Metrics within Remedy? In this tutorial you will learn about metrics with Remedy. You will understand the benefits of metrics and how to use them to manage expectations for both individuals and groups. You will learn which metrics are available along with options for presenting them to both agents and managers. You will learn how to use Flashboards to present an overview Incident activity to management. Integrating AR System with Plug-Ins. Have you wondered how to import data or monitor a program and have it generate a ticket or tickets within the AR System? Are you a programmer in need of understanding how to build a Remedy Plug-In that will work? This tutorial will take you through the process of gathering up the required information; building an AR System API Plug-in; and ensuring that the plug-in works accordingly. Integrating with Web Services. This tutorial will cover the following areas: Introduction to Web services; Black box technology; Published interfaces; WSDL and SOAP; How webservices is implemented in the AR System to include an overview of the webservice components, plugins, mid-tier requirements, and installation/configuration requirements. We will walk through a demonstration of web services, showing the Publishing methods for a form and consuming of an external webservice offering. Finally, we will complete the tutorial with an overview of the troubleshooting logs, SSL, attachments, large text field concerns, Axis 1.1 and 1.2 version incompatibility, timeout issues, error handling encounters, and more. Requirements Analysis Gathering. This presentation is an introduction to the best practices methodologies for gathering requirements for any given project. You will be shown how to analyze these requirements with full consideration for implementation in an AR System application environment - whether it is to make a customization to an existing application or to build a new application process. Structured Remedy Development - Best Practices, Methodology and Tools. >From this session you will learn how to successfully structure, man and run development projects based on AR System. The following topics will be covered: Formal / informal methodology; SCRUM/Agile methods, RADD and RUP; The typical project model for a Remedy based development project; Different types of Remedy projects; Requirements gathering to obtaining and managing requirements, workshop or formal specifications; Verify process coverage/fulfillment; and Getting user base acceptance/validation. How to Model Systems; Different development strategies; Documentation methods and requirements; Testing methodologies to consider; Rollout planning; and Managing a production environment. Working with AR System Active Links. Active Links are the workhorses of the Action Request system. This introductory session will present the fundamental concepts related to working with this critical ARS structure. It will address the function of Active Links and how they support off the shelf and custom workflow. Examples will be provided of the various uses of Active Links and how they support development and customization. Working with AR System Filters. Filters are the unsung heroes of the Action Request system. This introductory session will present the foundational elements related to working with this core ARS structure. It will address the function of Filters and how they support off the shelf and custom workflow. Examples will be provided of the various and creative uses of Filters to support development and customization. Working with AR System Guides. This tutorial will demonstrate the different types of Active Link and Filter Guides one can utilize within any given AR System Application. This includes running calculations using the column relational operators; making changes to table rows using ROWSELECTED and ROWCHANGED operations; utilizing table loop operations; and more. Working with BMC Atrium CMDB v7.6. This tutorial session will review the BMC Atrium CMDB Console and its new features. This includes a review and customization method of the two Common Data Models (Class and Relationships); configuration items and how to utilize them; Service Catalogs; Normalization Engine; Product Catalogs; Reconciliation Engine processing; Impact Analyzer; and more. Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
