Here are the rest of the Tutorial Sessions to be presented by Lenny and his Team (free of charge with your Conference Registration!) next month at the WWRUG10 Conference: (again, remember when they used to cost extra?) J
If you haven't already registered, you're gonna miss the fun, excitement, and of course the knowledge! For the complete list click here <http://www.wwrug.org/wwrug10/session_10tut.html> , to register click here <http://www.regonline.com/wwrug> Working with BMC Atrium Integration Engine v7.X. What is the best way to transfer data from an external resource into BMC Atrium CMDB application? This tutorial session will show you when to utilize, set up and manage the BMC Atrium Integration Engine. Working with BMC Developer Studio v7.5. With the coming of BMC Remedy Action Request System 7.5, we are given an updated interface to develop in the AR System. This presentation will give an overview of the new BMC Remedy Developer Studio. Are there any similarities to the Remedy Administrator Tool? What is the Good, the Bad, and the Ugly with the new Tool? How about that Learning Curve! Working with BMC ITSM v7.6 Administering. There are many differences between ITSM 7.6 and older versions of the BMC Out of the Box application process for the different applications. This tutorial will review the specific configuration operations for each of the applications managed within ITSM 7.6, to include identifying any differences between ITSM 7.6 and the older ITSM 7.X versions. Working with BMC ITSM v7.6 Foundation Data. The Application Administrator is responsible for gathering up the primary Foundation Data requirements - from Company listings to specific viewing operations. This tutorial will take you through the gathering up of Foundation Data Requirements and how to implement this information into ITSM 7.6. Working with BMC Remedy Approval Server v7.X. The Approval Server is an independent application and can be run on other remedy applications or any application created on the AR System to automate approval processes. This presentation will go through configuring the approval server using the Approval Server Administration form to create and manage approval processes, rules, user roles and notifications. Working with BMC Remedy Email Engine v7.X. The Email Engine is a simple yet powerful tool. Outbound email communication is the first step towards better communication and control over the environment. Not only are outbound emails used to update customers, but they can be used as an important management tool. Outbound emails can notify Management and Work teams when critical issues are created and resolved. They can be sent to individuals, groups and cell phones. This course will go over the requirements for outbound email communication and the relationships between the email forms. We will discuss types and reasons for sending outbound emails. After outbound email is implemented, the organization can then focus on inbound email and active directory account management. We will use the remaining time discuss the requirements, considerations for these implementations. Working with BMC SRM v7.6. This presentation will introduce Service Request Management module and the benefits of utilizing it with all other Remedy ITIL processes. User roles and responsibilities for SRM will be covered. Will show how to create service requests from start to finish to provide a service catalog for customer's requests that will enhance business functions and procedures for your organization. Will also demonstrate how the requests will be directed to the proper fulfillment groups or individuals once approved. Working with BMC's Business Workday and Holiday Application. This presentation is an introduction to the AR System Business Workday and Holiday applications. This will cover the basics of: 1) how to set up you Business Workdays and Holidays, 2) How the system calculates time, 3) How to set up Time Segment operations; and 4) How to report on this information. Working with ITSM's Notification Engine. In this tutorial you will learn how to make the Notification Engine work to meet the needs of your organization. At the end of this tutorial you will understand the difference between group and individual notification and how to configure them. You will learn about Notification Events and how to configure where the notifications are sent. You will learn about field variables, how to configure existing notification text, and creating your own notification messages. You will also learn how to disable OOTB notifications that you don't need. Working with SLM v7.6 You want to track what? This intermediate session will address the core configuration of Service Level agreements and the related options within the SLM module. The relationships between contracts, agreements and targets will be reviewed along with milestones and reporting options. Advanced integration methods will also be presented. Several client implementations will be discussed along with lessons learned. Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
