Thank you. I will. We are running patch 9
Date: Mon, 20 Sep 2010 12:10:55 -0500 From: [email protected] Subject: Re: Timeout Error To: [email protected] ** Vianna, Check your plugin logs. I do not know what patch level of ITSM you are at, but there is a .dll that got replaced in later versions of ITSM 7.0.03, I believe the ardbcQuery.dll if memory serves.... making sure that it is up-to-date in all locations on your server would be my second step (after logging) as it controls the plugin that ties to the overview console.. just a thought! Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vianna Vianna Sent: Monday, September 20, 2010 11:51 AM To: [email protected] Subject: Timeout Error ** Hi there Our users are experiencing an error when attempting to launch the overview Console. They're getting the following error: ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation: (servername) We get the same error when attempting to launch the Server Info page in order to enable logging. Otherwise, the other modules or accessing tickets directly, seem to be working fine. Nothing has changed in our environment that we are aware of. Any suggestions of where to start looking? It occurred earlier also, and we restarted the ARS Services which seemed to immediately fix the issue. It just started happenning again though. We are running ITSM 7.0 and ARS 7.5 Thanks Vi _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
