Yes Misi, I never saw a CR number as CRQ000000??, it always a number(CRQ000000095956). As you said the this got a request number correct but somehow it went wrong while generating CR number.
Thanks & Regards, Pavan Kumar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, September 22, 2010 11:27 PM To: arslist@ARSLIST.ORG Subject: Re: incorrect CR number CRQ000000?? Hi, Are you talking about an ITSM-version? I think that there is a CRQ-number displayed to the user, and then you have a CRQ-number, the actual Request-ID of field id 1, generated in the background. I think the Request-ID-number is not intended to be shown to the user. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi , > We have seen a CR no. in remedy as CRQ000000??, I do not understand why > the CR got created with this number. > > Anyone had come across the same issue, can you please let me if any one > knows the reason > > BMC REMEDY : 7.0.1 > > Thanks & Regards, > Pavan Kumar > > ________________________________ > CONFIDENTIALITY CAUTION/DISCLAIMER > Transmission of this email is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any action in reliance upon this information by the person or > entity other than the intended recipient is prohibited and would be at > their risk and responsibility. While Adea takes adequate protection > against viruses, neither the sender of this mail nor Adea accepts any > responsibility or liability for interception, corruption, delay or any > virus introduced by this e-mail or any attachment. If you are not the > intended recipient or if you have received this in error, please delete > this email with attachments, if any, and inform the sender. Thank you for > your understanding and co-operation > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
