Hi Everyone,
We have recently added an office in Mexico and are having some issues with Spanish language characters not being displayed/saved correctly in our Remedy client/DB. Here is overview of system info: Remedy ARS 7.0.01 Oracle 10g Oracle NLS_CHARACTERSET is WE8MSWIN1252 Solaris OS I am able to manually insert Spanish characters into tables in the db and the data is correct. When a user types in data in a Remedy form the characters are shown correctly during entry but once the data is saved the characters become question marks and are not saved into the database as the correct value. I checked the ARS server settings and I don't think there is anything there to change for this. My experience with databases suggests changing the database client environment settings for the ARS server at startup but wanted to get confirmation that this would be the proper approach/best practice. Most likely the oracle NLS_LANG and etc environment settings would be the ones I would change! Thanks for your feedback. Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where & when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
