It's not a bug it's a feature!
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Thursday, October 21, 2010 6:24 PM To: arslist@ARSLIST.ORG Subject: Re: v7.5 Import Tool issue on diary type fields - FINISHED ** I'm endeavoring to stay cool as I write this ..... Apparently there was a product defect SW00375642 filed and closed on this subject with a resolution of "Not a Defect". .... erased everything else I wrote. Susan On Thu, Oct 21, 2010 at 2:13 PM, Susan Palmer <suzanpal...@gmail.com> wrote: Hi everyone, Import Tool v7.5, tested on Patch 3 and Patch 7. Simple import to 'Update' 3 fields on existing records. Character field updates ok. Date field updates ok. Diary (audit log) does not. The import wipes out previously saved diary field entries. Bad tool! I am using field 1 to match records (named Site ID). I've been updating diary fields forever and the import entry was always just the 'next' entry in the diary field. I have a webex recording of what it does that I don't think will go through as an attachment here. If you have a webex player let me know and I'll send it too you (763kb). It demonstrates the issue. Column has reproduced the problem also but noticed that the Help Text associated with 'Update' indicates: "Update Old Record with New Record's Data-Entries are imported using their existing IDs. If a duplicate ID exists, only the fields being imported are replaced, merging the record. If you choose this option, BMC Remedy Data Import actually deletes the record and reinserts it to perform the "update." Is anyone else experiencing this and have a workaround? Thanks for your help, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
