Hi Vi There is no fix on this on the Remedy side... The solution to this problem is to either upgrade to IE 8.0 or use Firefox. Firefox is great, and I have not seen yet this kind of issues with Firefox....
Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Vianna Vianna [vianna...@hotmail.com] Sent: Tuesday, October 26, 2010 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: IE Script error in SRM / midtier ** Thanks for the reply. We actually clear the cache in order to replicate the error on user's machines. It'll happen occassionally on some user's machines and if we want it to happen on demand while investigating, we clear the cache again. So agreed that it seems to be an IE issue, but not sure what the fix might be. Thanks again. Vi ________________________________ Date: Tue, 26 Oct 2010 14:38:29 +0000 From: guilla...@dcshq.com Subject: Re: IE Script error in SRM / midtier To: arslist@ARSLIST.ORG ** This kind of errors are usually related to corruption in the IE cache. Therefore what those users need to do is delete all the temporary files in IE: 1. Click on Internet Options 2. On the General tab, click on Delete... 3. Click on Delete Files..., then click Close 4. Close all instances of Internet Explorer that are running After this, the user needs to open a new IE, and log back into Remedy Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Vianna Vianna [vianna...@hotmail.com] Sent: Monday, October 25, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: IE Script error in SRM / midtier ** Hello Some of our users are receiving a concerning script error when launching the Service Request Management portal. They are getting: IE Script Error An error has occurred in the script on this page Line: 21 Char: 1 Error: Syntax error Code: 0 URL: http://(our midtier server<http://urlblockederror.aspx/>)/arsys/plugins/ etc... and then it shows the AR server name, user's name, and user's password Do you want to continue running scripts on this page? If you select yes, then another script error appears with: Line: 17 Char:2 Error: 'EventDispatcher' is undefined and the URL for this second script is identical to the one above. Our primary concern is the fact that the user's password is passed in clear text. Anybody else experience something like this? We're running ARSystem 7.5 (patch 003), SRM 2.2, and IE 7 Thank you Vi _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
