Hello, We are facing an issue where pending field on hpd:helpdesk is showing different value while taking report. But the actual value is different on ticket
For eg. pending field has - * Parts * Requester information * Problem * Answer * Action While the ticket is showing Answer but while taking report it is showing Action on mid tier When we export the file from aruser, it shows Answer in the file but Action on the tool With Regards, Anuj Dua With Regards, Anuj Dua _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
