I had an issue at the same point and it turned out to be the IP related.
The hosts file needed to be updated to point the hostname to the physical server IP (it was previously mapped to the public IP) I assume you haven't set admin mode only as this can also cause upgrades to fail. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of G. Lafontant Sent: 29 October 2010 20:19 To: arslist@ARSLIST.ORG Subject: Re: Error upgrading CMDB 2.0.1 Patch 9 to CMDB 2.1.0 Patch003 ** thanks for the response Lane, the installation was performed as non root, we've used the same non root user on all previous installations, and it is the owner of all the files. For whatever reasons, the installation kept breaking every single times when reached CMDB 2.1.00 patch 000 stage 3 On 10/29/2010 1:25 PM, Harner, Lane wrote: ** I experienced the same type of issue, it turned out that the patch needs to be run by whatever user owns the files. We run our system under a certain account and so the owner of all the Remedy files are owned by that owner. I was running the CMDB patch as root and it failed with a very similar error. BMC support told me to run it as the owner and then the patch applied correctly. Supposedly this is "fixed" in CMDB 7.6 Lane Harner Sr. Systems Engineer EES, LLC, Contractor to the United States Department of Energy 1000 Independence Avenue, SW Washington, DC 20585 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of G. Lafontant Sent: Tuesday, October 26, 2010 7:55 PM To: arslist@ARSLIST.ORG Subject: Error upgrading CMDB 2.0.1 Patch 9 to CMDB 2.1.0 Patch003 ** I received this error below while upgrading the CMDB 2.0.1 P009 to CMDB 2.1.0 P003. Anyone encounters this issue before to please share input on a fix. thanks all in advance. Platform: AIX 5.3 ARS 7.1 Patch009 ITSM 7.0.03 Patch09 Error: Importing upgrade workflow. Performing upgrade for: BMC Atrium CMDB 2.1.00 patch 000 stage 3 Problem upgrading to 2.1.00 patch 000 stage 3 using metadata-upgr-import-OSD.txt Once the problem has been resolved, repeat the installation. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
