Hello Tina, I have seen this when a user will generate a ticket, save it, and then do a control-t to copy the existing case to a new ticket. It involved the "InstanCe" id number. Remedy attempted to use the same Instance number for both tickets; which can not happen. It came down to timing and not using the ctrl-T key; instead create a new case using the same template.
Hope this helps? Larry B. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Wednesday, November 17, 2010 3:01 PM To: arslist@ARSLIST.ORG Subject: ARERR 382 for HPD:Help Desk Hello Listers, We're encountering the following error in our PROD environment: ARERR 382: ARCreateEntry - The value(s) for this entry violate a unique index that has been defined for this formschema: HPD:Help Desk, entry: INC0000nnnnnnnn, 2 unique index(es), field(s): 1000000161 179 I checked the BMC website for any defects and found SW00362274 where Resolution is "Not Reproducible". I can't provide any logs as this only happens sporadically. I would appreciate if you can provide inputs as to the resolution of the above issue. Thanks in advance for your help. Tina -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARERR-382-for-HPD -Help-Desk-tp5749827p5749827.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
