It looks like the static attachment GIF placeholders in the template are causing the problem. If I remove the <img src=...> tags from the template then ALL attachments get added and sent along with the email even the two static GIF files.
--- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email ** Interesting test here. I took out some extraneous html tags like table cells with the non-breaking space code and the two .gif template attachments. I now get the dynamic attachments that I want and I get a nicely formatted html email. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, November 19, 2010 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email ** "No problem at all. I understand completely, I just did some testing to avoid my work :) I got the same results as you with ARS 7.5 p1. I included the fields that I wanted in the Notify action, including one attachment field. It sent the dynamic attachments no problem. Following my earlier suggestion of adding the attachment field to the HTIML template is an unnecessary step. It ended up including "Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-alt:"Arial Rounded MT Bold"; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-520092929 1073786111 9 0 415 0;} @font-face {font-family:Verdana; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-1593833729 1073750107 16 0 415 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} --> BSM_Interoperability_7.5.pdf (see attachment )" in the message body where I placed the attachment field tag (#$$AttPL01_Fld01$$#) in addition to including the attachment "BSM_Interoperability_7.5.pdf". Jason On Fri, Nov 19, 2010 at 10:35 AM, Matthew Perrault <matthew.perra...@genmills.com<mailto:matthew.perra...@genmills.com>> wrote: ** I'm going to answer for John (sorry I know that's not appropriate, but I can't help it -->it's Friday and I don't want to do my own work... :) ) Dynamic Attachment Yes, using the Attachment Functionality in AR System Email Templates is usually static and just gets added to the outbound email if that template is specified. But you can dynamically update it with a push fields if you wanted. I was just trying to determine if even the static would work for him, and give him some other options to get it to go out. We're on ITSM 7.1, and in the CTM:Email System form, a person has the ability to send an email with an attachment. We use an HTML template for those emails, and when someone adds an attachment it still comes through fine. In the filter that actually sends the email, we specified the fields to be sent in the email (didn't use all, picked the fields specifically), and one of them was the Attachment field, And it works fine. So its strange that it's not working for John. Of course we're on ARS 7.1. Patch 8 Maybe patch level? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jason Miller Sent: Friday, November 19, 2010 12:02 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: EXTERNAL: Re: Sending an attachment with an html template email ** Just want to make sure we are all on the same page... Do you want the attachment to be dynamic based on what is stored in each record's attachment field (Briefing Download) or a static attachment? >From the original description I assumed that you want the attachment to change >based on the source record. Each record/email will have a different 'Briefing >Download' attachment. Using the attachment functionality in the "AR System Email Templates" form will send the same attachment every time. For example we have an HTML template that is used to send people an email when they are approved for remote access. The HTML template configuration includes some static installation and configuration instructions. Jason On Fri, Nov 19, 2010 at 9:20 AM, Reiser, John J <john.j.rei...@lmco.com<mailto:john.j.rei...@lmco.com>> wrote: ** Matt, I tried it and it did not send the file. However I did see a note in the 7.6 manual that says attachments when using HTML templates can only be graphic files types. Even though I'm on 7.1.0 I think this may apply to me as well. The 7.1 docs don't have the warning but the rest of the paragraph about attachments with HTML Templates talks about .gif or .jpg files. I'm guessing that is for embellishments to the html layout. I'll keep trying. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System dis_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
