Hey there, Are you running as a Windows service or other? We had a similar issue with the Windows service a while back; the service hung but did not crash and we didn't catch it for several hours. In that time, so many messages queued up that a restart failed (though I can't remember if it was the exact same error). I had to run the engine manually via command line in order to clear out the queue before I could get the service to restart.
Also, have you enabled SQL logging to see what the query looks like? You could try running the query directly to see if it fails (in whatever Sybase utility is comparable to SQL's query analyzer). Cheers! Eli -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Tuesday, December 07, 2010 6:36 AM To: arslist@ARSLIST.ORG Subject: connections issues with email engine on ARS 7.5 dear listers, the email engine seems to have some issues. Whenever I start the email engine, I can see in the Email error logs: "Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation ONC/RPC call timed out" Has anyone already seen this? I got sybase 15 as the RDBMS Last week, my DBA recovered the DB from a previous backup. They forgot to change the default DB for ARAdmin to the new one. So I worked a whole day on the old db without noticing anything. Eventually we noticed the error. So they changed the default DB. I am wondering whether somthing needs to be fixed in the new DB. Any help/hint would be very much appreciated. Serouche ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
