Remedy servers are licensed per server (HostID). Since you are moving from 1 server to another that is called a purge and can be performed on the support web site. I believe that when you purge (giving the site the new HostID so a new key is generated) that you have something like 30 days to stop using the old key so you have time to switch.
With the ARS 7.x platform only the server has an actual license key, that is why you are seeing what you are on the licenses. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vaibhav Singhal Sent: Monday, December 13, 2010 10:31 PM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Thanks Tony for your reply Thanks Scott for your reply I think I need to have the license file updated as per the new HostId. But, any idea if I switch the host Id of current and new Server? I already imported the 6.4 license file in 7.6 and it shows correct number of lisences and also, only ARS server license key is comming up there. So I think if I switch the HostId, system should work. What do you think, please comment. Regards, Vaibhav -----Original Message----- From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Scott Parrish [sparr...@itprophets.com] Sent: Tuesday, December 14, 2010 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Vaibhav, Because you haven't actually purchased a new server license you probably cannot generate the server license you need from the support site (the support site requires you to enter a PO# that relates to a purchase of a new server license). You will need to contact BMC support, send them your license file and have it converted to a 7.x version. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Cesaro Sent: Monday, December 13, 2010 11:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reg ARS 7.6.03 AR Server Licenses imported from ARS 6.4 on AIX ** Vaibhav, You will need to generate new 7.1+ licenses from the BMC Support website as they change when moving to ARS 7.1+. You will be given the selection of the version of ARS that you are licensing. And yes, the ARS key is dependent on the host ID of the server you are running it on. On the plus side, the only "key" that you need is the AR Server license, and others can be added without a key. Obviously, you need to actually own the licenses to "install" them. Hope this helps. Regards, Tony Cesaro aces...@gmail.com http://amcpu.org -----Original Message----- On Mon, Dec 13, 2010 at 10:12 PM, Vaibhav Singhal <vaibhavsing...@hcl.com> wrote: Hi All, Can anyone please suggest something on following - We are implementing new 7.6 environment. We have successfully installed ARS and mid tier, now I was licensing ARS 7.6. I imported licenses from ARS 6.4 to ARS 7.6. But when I am starting next installation(CMDB), it's saying ARServer is not licensed. Is it dependent on machine Id or something, as new environment is on a different machine as that of the old environment? Can anyone please suggest something? Warm Regards, Vaibhav _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
