I was just about to say the same thing but David beat me to it.. For those who have already gone to RKM 7.6, how good is the data conversion utility? I’ve heard it works with problems.. What I would like to know is what are the kind of problems we could expect?
Joe From: Easter, David Sent: Monday, January 10, 2011 10:08 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install ** Ø RKM has literally nothing to do with Remedy aside from some minor integrations, so it won’t be like dealing with another Remedy app. While Shawn is absolutely correct on this statement about RKM 7.1.00, I did want to mention that 7.6.0x is exactly the opposite. RKM 7.6.0x is now an application built on AR System – so all your AR System skills and knowledge will come into play when using and administering the system. Plus it gains all the basic benefits of being an AR System application (OS/DB/browser support, High Availability, industry standards, etc.) May be a reason for you to consider upgrading both your AR System and RKM versions to the latest. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday, January 10, 2011 07:11 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install ** I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won’t be like dealing with another Remedy app. It’s dealing with a another third party app that can be integrated with Remedy to populate it’s users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn’t go well (I’ve never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All & TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
