You may want to check your process for the approval if it is set to skip it will skip it.
App admin > Custom Config>foundation> advance options>approval process config Regards, Kathryn Piccinini Remedy Administrator/Developer Enterprise Tools Application Development Team 3300 Lord Baltimore Drive Baltimore, MD 21244 443-630-0348 (bb) [cid:image001.png@01CBB6FA.A1E43D40] CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain proprietary, sensitive, privileged and/or confidential information. Any unauthorized review, use, disclosure or distribution is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Monday, January 17, 2011 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: approvals skipped after task application ** Approvals don't use change implementer group, so that's not it...Any other ideas appreciated. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, January 14, 2011 10:51 PM To: arslist@ARSLIST.ORG Subject: approvals skipped after task application ** We are seeing an issue where, when we apply a task to a change the next approval is skipped. For example, if the normal path is Draft->Request for Auth->Request for Change then if I apply a task while the change is in Draft status, when the user tries to move the record to the next stage, it goes to Request for Change and skips Request for Authorization completely. It's not that it is applying the approvers and thinking it has been approved, it seems to skip the step entirely as if it weren't part of the process flow. We are using ARS 7.5 p 6 with ITSM 7.6 p 1. Has anyone else seen this? Does anyone have ideas on how to fix? I'm thinking it must be a hidden field that helps the ticket apply the approvers or know what the next stage is that task creation also writes into-causing confusion. I've not had luck in finding it yet, though. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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