Chas, I have a custom in-house built system that utilizes read licenses extensively. The application is a Quote/Order system, here is how it works.
The sales users create their own quotes and do everything they need with their own records, once the quote reaches a certain stage it is handed off to other teams to fulfill the customers orders. The sales users only see/touch their own requests and as such, only have read licenses. All other users of the system have either Fixed or Floating licenses. We have situations where one user will create a quote FOR a sales user…in that case the submitter of the quote is the sales user in question instead of the person pressing the button, but in this scenario, the sales user typically picks the quote up once its created and works it just as if they had created it to begin with….the person that created it for them is typically with a group that has a write license, but if they happen to be another sales user, they wouldn’t be able to modify the record after it was created anyway because they also have a read license…so it would be up to the other read user to modify it further anyway. Based on everything I have read and the years of experience I have, this does not ‘sidestep’ any rules, but abides by the rules quite nicely. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... Hi Anne, Actually, I was under the impression that Dave was not “…the official voice of BMC…” (based upon his sig-line which clearly indicates his opinions are his own); I simply thought he’d have the answer to this question regarding proper licensing requirements. What I am trying to confirm is similar to what you opined – namely: “Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can.” I do not understand your next statement about “…having a help desk person take the ticket on the phone…” Wouldn’t they then be the “Submitter”, and thus ruin the ability of the actual end user with the issue to add an updated description, for example? I guess to be real clear, I am asking if “Submitter Mode Lock” creates a situation where the end users do not have to have a paid license, only the help desk and actual “second level” actually working the ticket do? Is not the intent of “Submitter Mode Lock” to make Remedy affordable to an organization so it is more widely used? Also to be explicitly clear, I am only concerned with custom in house written Remedy apps, not ones that have additional licensing requirements. Chas _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
