You would essentially have to create 2 templates with the same info with
2 different Authoring companies. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, January 31, 2011 7:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6.03 registering an application template with a new
AOT...

 

** There is only one authoring company and that is what the menu is
using. 

 

-----Original Message-----
From: Rick Phillips <r...@netfirst.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Mon, Jan 31, 2011 7:06 pm
Subject: Re: SRM 7.6.03 registering an application template with a new
AOT...

** Yes on the multi-tenancy.

I have a single INC template 'used by' 2 operating companies.  I have a
single user who is a member of a support group in each of the 2
operating companies.  That user has Support Group admin functional role
in each group.

>From the AOT template form, with company A, the template is visible:
with company B, no template visible.

??

On 1/31/2011 4:06 PM, Chowdhury, Tauf wrote: 

** 

Rick,

Are you running in multi-tenancy? Verify the company information on both
the Incident Template and also on the AOT form. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: Monday, January 31, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 registering an application template with a new
AOT...

 

Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge
form, but template isn't listed.  If I can see the template from
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not
to being able to see if from
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I
select the 'Select' button on the form?

Thanks,

Rick

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