Hi,
I actually do not know exactly.
BMC has been enhancing performance with each version.
Someone with more knowledge about MidTier and versions should be able give
us a more detailed answer.
The best way to figure this out, as always (almost), is to turn on your
various log files :-)
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
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> Misi,
> Question regarding #1 below. For setups such as myself where all users
> utilize Mid Tier, what would the impact of updating the user record for
> that user?
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, February 02, 2011 12:47 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Preserving customizations with overlays and custom objects
>
> Hi,
>
> The main problem with adding fields to the User- or Group-form is that the
> data need to be entered, and sometimes modified.
>
> 1. Each time a User record is modified, that user will have all
> definitions recached (arf/arv files on the Windows client)
>
> 2. Each tim a Group record is modified, ALL users will get the definitions
> recached. It will also trigger a server-side recache of the definitions.
>
> If you look at your API-logs and find a lot of ARExport()-calls, you
> should suspect that you have this kind of problem in your setup.
>
> I recommend that you go for the join-form solution.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi Folks,
>>
>> Back in the days of ARS 4.mumble, I developed a help desk application
>> for
>> my organization. At that stage of my development experience, I did not
>> understand the issues surrounding modifying Remedy objects such as the
>> User and Group forms. In my ignorance, I added fields, changed
>> permissions
>> and moved stuff around on the User and Group forms. I got lucky when we
>> transitioned to ARS 5.1.2 and I simply imported all of my stuff to the
>> new
>> server. It worked!
>>
>> Now I am more experienced and I understand the reasons why you don't
>> modify the User and Group forms. As part of my plan to transition to
>> 7.6,
>> I had planned to create a form of my own to hold my additional fields
>> and
>> I would present them to my users through a join between my form and the
>> User form. [You may remember that I ran into a slight problem with
>> having
>> too many "special" fields from the User form on my join form.] I figured
>> this would be the best way to proceed since I was making very minimal
>> changes to the User form.
>>
>> Now, as I read the "What's New in ARS 7.6.04" I see a description of the
>> "Preserving customizations with overlays and custom objects". On the
>> face
>> of it, this sounds like it is designed to allow one to make changes to a
>> BMC-supplied form such as the User form and still be relatively immune
>> to
>> collisions and upgrade problems.
>>
>> So I have two questions:
>>
>> - Am I understanding this new feature correctly and is it now an "ok
>> practice" to modify the User form if I use the Overlay feature?
>>
>> - Is this the "best practice" method for accomplishing what I am trying
>> to
>> do?
>>
>> As a side discussion, are there performance issues with one method over
>> the other? I recall in the back of my mind that updates to fields in the
>> User form cause the User Cache table to be updated. Is that true and is
>> it
>> a performance issue? I presume it would still be true when using the
>> Overlay method and not an issue when using the join method.
>>
>> I have already made a small time investment in implementing the
>> join-form
>> method but I am willing to scrap it in favor of the Overlay method if
>> that
>> is the way to go. I still want to do something similar with the Group
>> form
>> so now would be a good time for me to decide which way I should proceed.
>>
>> I appreciate any guidance you might have on these questions.
>>
>> Thanks.
>> Larry
>>
>> Larry Robinson n...@ncsu.edu
>> Office of Information Technology
>> NC State University 919-515-5432 Voice
>> Raleigh, NC 27695-7109 919-513-0877 FAX
>>
>> _______________________________________________________________________________
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>>
>
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> _______________________________________________________________________________
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