You can also set up on call groups to handle issues outside normal working hours.
Rick On Feb 8, 2011 11:35 AM, "Martinez, Marcelo A" <marc...@cpchem.com> wrote: > > What if you have 2 assignment mappings; one for each support group. > Create an escalation that fires at (i.e) 5PM daily, that disables the assignment mapping to support group A, and enables the assignment mapping to support group B. > Then a second escalation which fires at 8AM daily, that enables the assignment mapping to support group A, and disables the assignment mapping to support group B. > > I have not tested but may work. ?? > > > > From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS > Sent: Tuesday, February 08, 2011 10:12 AM > To: arslist@ARSLIST.ORG > Subject: Assignment based on Hours > > ** > Hi All - I am being asked to have a bunch of applications go to one Support Group during business hours and a different group after hours. > > I know that the current assignment engine doesn't allow for that but I was wondering what other people have come up with to solve this. > > Thanks > > ARS 7.1 p 6 > ITSM 7.0.3 p 9 > Window 2003 > MS SQ 2005 > IIS/Tomcat > RKM 7.2 p 4 > MidTier 7.5 p 3 > > > > ________________________________ > > Christie Pargeter > Legacy Health > IS - Programming > SR Technical Analyst > cparge...@lhs.org <mailto:cparge...@lhs.org> > 1120 Building > > tel: 503-415-5149 > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
