An escalation pool can use only one thread. If you have configured your escalations to use 3 pools you should set both the min and max values for RPC queue 390603 to 3. If there are fewer threads configured than escalation pools defined for escalations to run on, the escalations in the higher pools will run on the default pool . For example, if you have escalations set to run on 3 pools and you only have 2 threads all of your escalations set to run on pool 3 will run on pool 1. Conversely, if you have more threads than escalation pools, there will be unused threads.
Clear as mud I hope! Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JR Sent: 10 February 2011 23:12 To: arslist@ARSLIST.ORG Subject: Escalation Pools Good evening Listers, Does anyone know how Escalation Pools and Escalation Threads work are configured? I've received mixed answers from BMC: 1) Answer 1: For each escalation pool defined, an escalation thread is assigned up through the max defined. 2) Answer 2: For each escalation pool defined, the threads are assigned based on Min Max. So each pool can be assigned the max number of threads defined. Which answer is correct? TIA, JR _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
