Vianna, Are these service targets in a group?
If not, it would seem that you need to configure both of the Service Targets to be a member of the same Service Target group. If you do that, then when the condition for the first is no longer met, it will detach the service target and then attach the one which meets the current condition of the incident. You might want to refer to page 44 of the Service Level Management Configuration Guide. Thanks Kelly Gatewood IT Prophets, LLC 615-830-5078 kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vianna Vianna Sent: Monday, February 14, 2011 10:47 AM To: arslist@ARSLIST.ORG Subject: SLM / Notification ** Hello We have an SLT that's built based on priority for Incident Management. When a ticket is logged as a HIGH or CRITICAL, it notifies a specific subset of people. The problem is that when it's logged as a LOW and then the priority changes to a HIGH or CRITICAL, it does not trigger that notification. Is it something in the way I've configured the service level target? We are using Incident Management 7.0.03 patch 9 and SLM 7.1 Any help or suggestions would be appreciated. Vianna _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
