Hi, We are able to import with the same mapping file and data file using Import tool. We want to import through Command line to schedule a regular job. Moreover if we use 'cat' command to access my csv, it worked. So might not think there would be access problems.
Please suggest if something else I need to check. Regards, Vidhi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike Sent: Wednesday, February 23, 2011 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Vidhi, The only other things that come to mind are... - Do you have proper access to the .csv file and - Could there be something set incorrectly in your .armx file? Here is the .armx file that we use... <?xml version="1.0" encoding="UTF-8"?><importmapping> <options> <datahandling badrecords="SKIP" duplicaterecords="GEN_NEW_ID" stripleading="false" striptrailing="false" transactionSize="0" truncate="true"/> <timehandling amSymbol="" ampmSuffix="true" dateFormat="" dateSeparator="" dateTimeFormat="" pmSymbol="" timeFormat="" timeSeparator="" use24Hour="false"/> <realnumberhandling decimalSeparator="" digitgroupSeparator=""/> <flags allowTooFew="false" allowTooMany="false" disablePattern="false" disableRequired="true" forceoverride="false" multimatch="USEFIRST" suppressDefaults="false" suppressFilters="false"/> </options> <sourcefile filename="/u01/prodftp/prod/in/remedy/statusForRemedy.csv" seperator="," titles="false" type="CSV"/> <destinationserver name="hdtrnd"/> <formmappings> <formmap fileform="" serverform="CDS:CustomerProgramStatus"> <mapping field="536870916"> <normal fieldid="2" tokenIndex="2" type="FIELDID"/> </mapping> <mapping field="536870917"> <normal fieldid="0" tokenIndex="0" type="FIELDID"/> </mapping> <mapping field="536870915"> <normal fieldid="1" tokenIndex="1" type="FIELDID"/> </mapping> </formmap> </formmappings> </importmapping> Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 11:23 PM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Mike, Thanks for your response. We tried the same command but still getting the error: ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv Regards, Vidhi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike Sent: Wednesday, February 23, 2011 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Vidhi, Here is the command that we use on HP-UX, Oracle 11g system... /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short Description$ -x hdtrnd -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l /u02/apps/remedy/ar/db/import2.log -o /u01/prodftp/prod/in/remedy/statusForRemedy.csv Maybe this will help? Mike From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma Sent: Tuesday, February 22, 2011 5:43 AM To: arslist@ARSLIST.ORG Subject: Issue facing with dataimport utility - ARS 7.5 ** Hi, We are on AR server 7.5.00 Patch 004 OS - Solaris DB - Oracle 11g We need to schedule a job using dataimport utility. We are trying to execute the command through shell: /usr/jdk/instances/jdk1.5.0/jre/bin/java -cp /usr/bmc/ARSystem/api/lib/arapi75.jar:/usr/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/usr/bmc/ARSystem/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u arimport -p "password" -M /usr/bmc/importTest/ARMX.armx -l /usr/bmc/importTest/logFile.txt On execution of this command, following logs are created: INFO - AR System Import Tool 7.5.00 Feb 22, 2011 4:59:01 PM INFO - Starting import of /usr/bmc/importTest/Import_Test.csv ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ Import_Test.csv We have tried with both non-administrator and administrator users. Please suggest how to proceed further to successfully import of file. 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