Hello, I was wondering if anyone has used rrrchive to migrate SRM Service Request Definitions (and supporting data) from a staging server to a production server and if you have, would you be willing to share your rrrchive config file? How bad an idea is it to do it that way?
I've been working with the SRM Import/Export console and besides being really slow, its a little more cantankerous than I'd like. The import doesn't appear to like shared AOTs or shared questions and if anything goes wrong during the import, I haven't found a way to (cleanly) do it over. Also, it disassociates our AOTs with the actual back end fulfillment templates which will cause a lot of manual work when we go live. I'm thinking rrrchive would be faster and better, but wanted to seek the wisdom of the list. Environment: ARS 7.1 ITSM 7.0.3 SRM 2.2 Thanks in advance for your input. Thad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
