Not surprising, as some of their older crystal reports had embedded page definitions for A4 paper (which works REALLY poorly in the U. S.). We had to extract the crystal report files and revise them in Crystal Pro, as I recall. I have to hope that it will be easier to fix than that in the new web reporting; I'll move 7.6.04 reporting higher on my "must test list" since we are in a migration project from 7.1/7.0 this spring.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, March 03, 2011 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Printing Incident Records in 7.6.04 ** Bill, I would think that is controlled by Page Setup of the browser. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stevenson, William CIV JFCOM JWAC Sent: Thursday, March 03, 2011 7:43 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Printing Incident Records in 7.6.04 ** I'm sure I'm missing a ridiculously easy answer here, but... We just upgraded (everything) to 7.6.04 and gained the ability to print records from the consoles on the web. However, they're printing at 8.5 x 14 inches. It looks like the screen preview is formatted for that size, too (judging by white space between content and footer). We want 8.5 x 11 inches. I can't find the setting for this at all, or figure out where the template is that needs to be modified. Help, please? Bill Stevenson DoD IT Specialist wste...@jwac.mil 540-653-4965 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
